We ship worldwide and aim to provide reliable and timely delivery.
1. Processing Time:
Orders are processed within 2-3 business days after payment confirmation.
2. Shipping Costs:
Calculated at checkout based on destination.
3. Delivery Time:
Varies by location; estimated times provided at checkout.
4. Customs and Duties:
The customer is responsible for, and will manage, all taxes and custom duties only if they are not covered by our partner logistics/shipping company.
5. Tracking Information:
Provided once the order is shipped.
6. Lost or Delayed Orders:
Contact hello@silverjewelworks.com for assistance.
7. Shipping Carriers:
We use reliable carriers for global shipping.
8. Address Accuracy:
Ensure the shipping address is correct during checkout.
9. Delivery Attempts:
Multiple attempts will be made before returning the package to us.
10. Shipping Regions:
We ship to most countries; exceptions are listed at checkout.
11. Express Shipping:
Available for selected destinations.
12. Shipping Notifications:
Email updates will be sent regarding your order status.
13. Damaged Packages:
Report damages within 48 hours of delivery.
14. Reshipping Policy:
If the package is returned due to incorrect address, reshipping fees will apply.
15. Customer Support:
For any shipping-related queries, contact hello@silverjewelworks.com.