Thank you for shopping at Silver Jewel Works. We want you to be completely satisfied with your purchase, and we strive to provide the highest quality sterling silver jewelry. However, if for any reason you are not satisfied with your purchase, we offer a straightforward Returns and Refunds Policy outlined below:
1. Eligibility for Returns
1.1. You may initiate a return within 07 days from the date of delivery in case of any breakage.
1.2. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. All accessories and tags must be included.
2. How to Initiate a Return
2.1. To initiate a return, please follow these steps:
a. Contact our customer support team at [contact@silverjewelworks.com] to request a return authorization. Provide your order number and a brief explanation of the reason for the return.
b. Once your return request is approved, we will provide you with a return shipping address and any additional instructions.
c. Carefully package the item to prevent damage during transit and ship it back to us using a trackable and insured shipping method.
3. Return Shipping Costs
3.1. Customers are responsible for covering the return shipping costs, unless the return is due to a defective product or an error on our part.
3.2. We recommend using a trackable and insured shipping method when returning items, as we cannot be held responsible for lost or damaged returns.
4. Inspection and Refund Process
4.1. Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
4.2. If the returned item is approved, we will process the refund to your original payment method within [X business days] of receiving the returned product.
5. Refund Amount
5.1. The refund will be issued for the cost of the item returned, excluding any original shipping charges.
5.2. If the return is due to a defective product or an error on our part, we will refund the full purchase price, including any original shipping charges.
6. Exchanges
6.1. We currently do not offer direct exchanges for different products. If you wish to exchange an item, please follow the return process (Section 2) for the unwanted item and place a new order for the desired product.
7. Non-Refundable Items
7.1. Certain items are non-refundable, including:
a. Earrings and other pierced jewelry due to hygiene reasons.
b. Custom-made or personalized items.
c. Items purchased during clearance or final sale events.
8. Damaged or Defective Items
8.1. If you receive a damaged or defective item, please contact us immediately at [hello@silverjewelworks.com] with a description and photo of the issue. We will provide you with a solution as soon as possible.
9. Changes to the Returns and Refunds Policy
9.1. Silver Jewel Works reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice. Please check the policy before making a purchase.
If you have any questions or concerns about our Returns and Refunds Policy, please contact our customer support team at [hello@silverjewelworks.com].