Thank you for shopping at Silver Jewel Works. We want you to be completely satisfied with your purchase, and we strive to provide the highest quality sterling silver jewelry. However, if for any reason you are not satisfied with your purchase, we offer a straightforward Returns and Refunds Policy outlined below:
1. Eligibility: Returns and refunds are only applicable within seven days of receiving your parcel, as determined by the delivery confirmation provided by the shipping carrier.
2. Condition of Items: Items must be unused, in their original packaging, and include proof of purchase.
3. Non-Returnable Items: Custom or personalized items are non-returnable unless defective.
4. Initiating a Return: Contact us at hello@silverjewelworks.com with your order number and reason for return.
5. Return Approval: Once approved, you will receive instructions for returning the item.
6. Refund Timeline: Approved refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.
7. Defective or Incorrect Items: If the item received is defective or incorrect, we will cover return shipping costs.
8. Return Address: Details will be provided during the return process.
9. Customer Responsibility: Customers are responsible for ensuring the item is securely packaged.
10. Refund Deductions: Shipping costs are non-refundable unless the item was defective or incorrect.
11. Refund Denial: We reserve the right to deny refunds if the returned item fails to meet our conditions.
12. Exchange Policy: Exchanges are subject to stock availability.
13. Damaged During Transit: Claims for items damaged during transit must be reported within 48 hours of delivery.
14. Partial Refunds: For items used or not in original condition, partial refunds may apply.
15. Customer Support: For any queries, contact us at hello@silverjewelworks.com.